Protecting your privacy
Your privacy is important to us. Jisc is committed to safeguarding the personal information you provide to us and protecting your privacy, as well as clearly stating how that information is used to deliver our service to you
The purpose of this privacy notice is to assist you in understanding how we, Jisc, use personal information collected via this website, and the choices you can make about how your personal information is used.
Where we hold your information, we will notify you, by email, of any amendments to this privacy notice and provide you with details of what to do next.
The Luminate services offered by Jisc, as part of the Prospects suite of products, are intended for persons over the age of 13. Users under the age of 13 are welcome to browse the Luminate website, but should not provide us with any personal information.
For more information, please refer to Jisc's overarching Privacy Notice. To exercise your data subject rights, query what data we have about you or to request any further information, please contact dataprotection@jisc.ac.uk.
The information we collect
You do not have to provide any personal information in order to browse this website.
We only collect your email address and job category when you sign up for our newsletter. You are able to unsubscribe from this newsletter at any time by following the unsubscribe link in a Luminate newsletter email or contacting us using the details below.
In addition to your personal information, when you use our website, we may collect tracking information such as your browser type, the operating system you use, the name of your internet service provider and pages visited on the site.
Jisc get this information by using technologies, including cookies to increase the functionality and user-friendliness of our website and to better tailor our website to your needs. For example, we may want to know how long the average user spends on our website, or which pages get the most attention. Information such as this will only be used in aggregate form and will not identify you personally.
How the information is used
We collect information on our users to:
- help us improve and provide a personalised service to you.
- conduct market research.
- send you relevant information.
- inform you of new Jisc products and services that may be of interest to you.
We also use information in aggregate form (i.e. your individual details cannot be identified) to:
- aid strategic development.
- audit usage of the site.
- help us deliver relevant content to you on social media websites such as Facebook (see 'Online advertising we use').
Online advertising we use
Google re-marketing
Our websites use Google's re-marketing technology. This technology enables users who have already visited our online services and shown interest in our services to see targeted advertising on Google partner network websites. Likewise, users that are similar to the visitors of our websites can be addressed. The advertising will be displayed through the use of web cookies. Using cookies, the user behaviour on a website can be analysed and subsequently utilised to provide targeted product recommendations and advertising based on the user's interests.
If you would prefer to not receive any targeted advertising, you can deactivate the use of cookies for these purposes through Google. Alternatively, users can deactivate the use of cookies by third-party providers by visiting the Network Advertising Initiative's deactivation website.
Please note that Google has its own data protection policy, which is independent of our own. We assume no responsibility or liability for their policies and procedures. Please read Google's privacy policy before using our websites.
Facebook Pixel
Our website utilises the 'Pixel' service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to re-target users on Facebook after they have visited the Prospects site. It is also an analytics tool used to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook*. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy. You can revoke your permission at Facebook - Website custom audiences.
LinkedIn Insight Tag
Our website uses the LinkedIn Insight Tag. This tool allows us to re-target users using LinkedIn's advertising network after they have visited our website. It also allows us to see further data about the visitors to our website using the LinkedIn platform.
The LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, page views and events. All data is encrypted. The LinkedIn browser cookie is stored in a user's browser until a user deletes the cookie or the cookie expires.
To opt out of cookies from LinkedIn please visit your LinkedIn settings page. More information is available from the LinkedIn cookie policy.
(*Information accurate at the time of writing this notice.)
How we share information with third parties
The only personally identifiable information we collect, through your consent, is your email address. In order to send email communications to our registrants, we use a third-party email service provider. Data will be transferred to our email service provider for this purpose. Our email service provider is currently Adestra, take a look at their privacy policy. We may, without notice, change our provider to one delivering similar services. Where this occurs, we will ensure that at least the same level of protection is applied to your personal information.
From time to time we may share anonymous, aggregated information about visitors to this site to business partners such as the number of users we have, their average age, location, etc. This information will be shared in a way that ensures your identity is not revealed.
Links
This website contains links to other websites that are not controlled by Jisc. This privacy notice applies only to this website.
Requesting a copy of your personal information
You may, at any time, request a copy of the personal information we hold on you, free of charge. To do this, please contact us via email at dataprotection@jisc.ac.uk. We will aim to respond within three working days and provide the information within 28 days.
Unsubscribing and disabling your account
You may unsubscribe from Luminate emails by following the unsubscribe link in any of our email communications to you or, alternatively, please contact dataprotection@jisc.ac.uk.
Jisc is a registered charity, No. 1149740, and a company limited by guarantee and not having share capital, incorporated and registered in England and Wales with company number 5747339 whose registered office is:
4 Portwall Lane,
Bristol,
BS1 6NB
Cookies
We use cookies and similar technologies to make our website work, keep it secure, understand how visitors use the site and improve the services we provide. Some cookies are essential for the operation of the website, while others help us analyse usage or support services provided by third parties.
Strictly necessary cookies
These cookies are required for the website to function correctly and securely. They support core services such as security protection, load balancing, session management, embedded content and remembering cookie preferences. These cookies cannot be switched off because the website would not function properly without them.
Analytics and optimisation cookies
These cookies help us understand how visitors use the website. The information collected is used to monitor performance, understand visitor behaviour, test changes and improve the user experience. The information is aggregated and does not directly identify visitors.
Marketing cookies
These cookies may be set by third-party services embedded on our website. They help providers measure campaign effectiveness, understand engagement and deliver relevant content or advertising.
Third-party services
This website includes content and services provided by Cloudflare, Visual Website Optimizer (VWO), LinkedIn, Spotify, YouTube and Meta/Facebook. These services may set cookies when their content is displayed or used on the website.
Managing cookies
You can manage your cookie preferences through the cookie banner displayed when you visit the website. Most browsers also allow you to manage cookies through browser settings. Disabling strictly necessary cookies may affect website functionality and security.
Last edited: August 2026
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